SCHOOL POLICY
Arrivals and Pick Ups:
Doors open approximately 10min before classes/lessons start, and begin and end promptly at their scheduled time. Please keep in mind you are booking a specific time slot and if you arrive late to a lesson, we are required to honor our school's schedule and cannot run over time. For pick up, we ask that you retrieve your child promptly at the end of their lesson, as we are not able to supervise your child past their lesson time. If you are continually more than 10 minutes late to pick up your child, we reserve the right to charge a $15 late supervision fee, as late pick ups interfere with other lessons and our overall business function.
Membership Cancellation:
In order to cancel your membership, you must contact Colors Oh My via email a minimum of 14 days before your next bill date. We will not be able to honor a cancellation with less notice. This applies to art and music memberships.
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Membership Hold:
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We do allow for membership holds for 1 to 3 months. You must notify us via email a minimum of 14 days before your next bill date so we can pause your membership, and provide us with an ‘unpause’ date. Please note we can only hold a membership for a minimum of 1 month, we do not do pauses/holds on a per week basis. This applies to all art and music memberships.
Missed/Cancelled Lessons:
Music lessons must be cancelled a minimum of a full 48hrs before your scheduled time. If lessons are not cancelled in the 48hr window they will be counted as a missed or no-show lesson and therefore will not be refunded. There are no exceptions to this rule.
Art Membership Policy:
Art memberships are a monthly membership that include a limit of four classes per month regardless of your chosen attendance. If you choose to miss a class FOR ANY REASON, it will not be refunded and it does not roll over to the following month. Please see our membership hold policy for more information on pausing memberships for vacation or extended absences.
Media/Photo Notice:
Periodically Colors Oh My instructors will take photos of classes (including students) for marketing purposes. Photos may be posted on social media or our website. If you do NOT want photos taken of your child, please notify us via email at info@colorsohmy.com BEFORE starting classes.
Refund Policy:
Please note that in order to cancel or place your membership on hold, you also MUST receive a confirmation reply via email to show that Colors Oh My/Flower Mound Art and Music has received, viewed, and approved your cancellation or hold request. It is the client/customer responsibility to ensure they have received this reply in order to prevent future charges. Colors Oh My/Flower Mound Art and Music and any of its representatives, employees, owners, and/or independent contractors are not responsible for any charges to client/customer cards as a result of client/customer failure to provide sufficient notice and ensure receipt of confirmation for membership cancellations or holds.
Refunds will not be issued under any circumstances, unless a membership cancellation/hold has been submitted the minimum 14 days before the bill date VIA EMAIL and confirmed with receipt and approval via email has been sent by Colors Oh My/Flower Mound Art and Music and the client/customer has still been charged. If this is the case it is the client/customer responsibility to produce said email records, date stamps, and proof of charge to their card in order to receive a refund. Client/customer is responsible for all credit card and website fees due if and when an appropriate refund is issued.