SCHOOL POLICY

 

Membership Cancellation:

 

In order to cancel your membership, you must contact Colors Oh My via email a minimum of 14 days before your next bill date. We will not be able to honor a cancellation with less notice. This applies to art and music memberships.

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Membership Hold:

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We do allow for membership holds for 1 to 3 months. You must notify us via email a minimum of 14 days before your next bill date so we can pause your membership, and provide us with an ‘unpause’ date. Please note we can only hold a membership for a minimum of 1 month, we do not do pauses/holds on a per week basis. This applies to all art and music memberships.

 

Missed/Cancelled Lessons:

 

Music lessons must be cancelled a minimum of a full 48hrs before your scheduled time. If lessons are not cancelled in the 48hr window they will be counted as a missed or no-show lesson and therefore will not be refunded. There are no exceptions to this rule. 

 

Art Membership Policy:

 

Art memberships are a monthly membership that include a limit of four classes per month regardless of your chosen attendance. If you choose to miss a class FOR ANY REASON, it will not be refunded and it does not roll over to the following month. Please see our membership hold policy for more information on pausing memberships for vacation or extended absences.

 

Media/Photo Notice:

 

Periodically Colors Oh My instructors will take photos of classes (including students) for marketing purposes. Photos may be posted on social media or our website. If you do NOT want photos taken of your child, please notify us via email at info@colorsohmy.com BEFORE starting classes.